Vintara's tech support team works with our consultants to deliver a seamless experience to each and every customer throughout the process of automating your existing Quality Management System (QMS).
At Vintara, we have gone to great lengths to ensure we have all of the preventative measures necessary to ensure our application functions as it should to deliver the level of service and quality our customers deserve. If a technical problem should arise – which is rare – an engineer is immediately assigned to investigate and fix whatever that problem may be.
If you experience any difficulties at all with the Vintara QMS application, you can rest assured that technical support is no more than an email or phone call away. Unlike other technical support systems, our representatives know how to speak your language. Whether you’re a Systems Administrator who knows technology inside out or a Quality Manager new to Internet applications, our support team will provide you with the assistance you need every time.
Vintara is constantly working to improve our application and deliver the most beneficial and comprehensive service to our customers. These improvements are a result of customer requests and design foresight. Any customer requests for new features or functionality are added to a design list where they can be prioritized based on potential value and then assigned to an engineer. As a customer of Vintara QMS, you have the ability to influence the design of our application to meet your individual needs.
To contact the Vintara tech support team with a question or suggestion, please email or telephone us at:
Our Frequently Asked Questions (FAQs) may answer any additional questions you have about working with Vintara QMS and the solutions we offer.
The Vintara consulting team provides you with the most comprehensive and efficient ongoing service to build and maintain a compliant Quality Management System (QMS).
From the moment you decide to work with Vintara, you are assigned a dedicated consultant who serves as your comprehensive knowledge resource on our application and ISO 9000. Your consultant becomes your primary resource, who will work closely with you to provide your company a customized project plan. Acting as the project lead, your consultant will work with you to define your time line for completion, assign action items and verify that all actions are completed.
The entire project begins with a kick-off meeting. You, your team and your Vintara QMS consultant will meet by telephone to define the scope and goals of your project. After the initial teleconference, you and your consultant will meet weekly – or as often as necessary – to ensure that you get the assistance and guidance you require.
As your knowledge resource, your consultant can assist you with everything from opinions on reviewing your documents, to insight and guidance on a specific procedure, to educating you on the QMS application and the latest updates. At Vintara, we like to consider our consultants the Indiana Jones of the ISO 9000 consulting world – your guide through the jungles of documentation, records and information that goes into creating a world-class QMS.
Vintara's QMS Remote Consulting Services include:
The Vintara QMS consultants are available to answer any questions you may have whenever you need it, by phone or email. Our email service has proven to be very effective with our customers, providing the ability to have questions or issues addressed within an hour, and concerns or problems solved the right way the first time. After all, that’s what we do at Vintara – we provide solutions.
At Vintara, we recognize that it can often take more than technology and training for you to build, maintain and maximize your Quality Management System (QMS). We provide complete solutions from start to finish. Our consulting services provide the knowledge and expertise to help you achieve your company's goals in the most efficient and cost-effective way possible.
Vintara's QMS consultants are industry-leading experts with the knowledge, skills and experience to fully understand the needs of your company. Working directly with key members of your team, our consultants will help you increase your company's quality, efficiency, business processes and much more to ensure a more profitable enterprise.
The Application Implementation Training for administrators is an intensive exploration into the Vintara QMS application. Specifically designed to give your staff extensive insight into our application in minimal time, this on-site training will put you on the fast track to a state-of-the-art management system.
Understanding the functionality of the application ensures better control of Vintara QMS innovative technology. This three-day training course will provide administrators with the knowledge to effectively implement the QMS application into current infrastructure — including basic configuration, generation of first draft documents, and preparation of the initial management review, training and internal audit schedule
Focus your administrators on learning the QMS application inside out and in minimal time, enabling them to become the key knowledge resource of your company’s Quality Management System (QMS).
Save time and resources by conducting your application training in three sessions without the need to schedule additional training over the traditional 12-week period.
Develop and Implement the initial documentation for your new QMS with the hands-on help of your Vintara QMS ISO 9000 consultant.
Gain complete competence of the certification process and the Vintara QMS application through quality time with your ISO9 consultant, enabling you to move on with the job at hand: building a world-class QMS.
Application Implementation Package